1. Frequently Asked Questions (FAQs)

Orders & Shipping

How long does it take to process my order?

We process orders within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

How can I track my order?

Once your order has been shipped, you'll receive an email with a tracking number and a link to track your package. You can also track your order on our [Order Tracking Page].

Do you offer international shipping?

Yes, we ship to multiple countries. Shipping rates and times vary based on the destination. Please check our [Shipping Policy] for more details.

What are the shipping costs?

Shipping costs depend on the shipping method, destination, and order size. The final shipping cost will be displayed at checkout before completing your purchase.

My package is delayed/missing. What should I do?

If your package is delayed, please allow a few extra days as shipping carriers may experience delays. If your package appears lost, please contact our support team, and we’ll assist you in resolving the issue.

Returns & Refunds

What is your return policy?

We offer a [20-day return policy] from the date of delivery. Items must be in their original condition, unused, and in their original packaging. For more details, visit our [Return Policy] page.

How do I return an item?

To return an item, please follow these steps:

  1. Contact us at [support@pawshroom.com] with your order number and reason for return.
  2. We will provide you with return instructions and a return shipping label (if applicable).
  3. Send the item back to us within the return period.
  4. Once received and inspected, we will process your refund or exchange.

How long does it take to receive my refund?

Refunds are typically processed within 10-30 business days after we receive your returned item. It may take additional time for your bank or payment provider to process the refund.

Do you offer exchanges?

Yes! If you need to exchange an item for a different size, color, or variation, please contact us, and we’ll assist you with the exchange process.

Payments & Discounts

What payment methods do you accept?

We accept the following payment methods:
✔ Credit/Debit Cards (Visa, Mastercard, American Express)
✔ PayPal

Do you offer any discounts or promo codes?

Yes! We frequently run promotions and special discounts. Subscribe to our newsletter or check our [Deals & Discounts] page for the latest offers.

Why was my payment declined?

If your payment was declined, try the following:

  • Ensure your card details are entered correctly.
  • Check with your bank to confirm there are no restrictions.
  • Try a different payment method.

If issues persist, contact our support team.

Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and receive exclusive discounts.

How do I reset my password?

If you forgot your password, click on "Forgot Password?" on the [Login Page], and follow the instructions to reset it.

Is my personal information secure?

Yes! We use advanced security measures to protect your personal and payment information. Your data is encrypted and never shared with third parties. Read our [Privacy Policy] for details.

Products & Stock

Are your products safe for pets?

Yes! We carefully select and test our products to ensure they are safe, high-quality, and pet-friendly.

Do you restock sold-out items?

Yes! If an item is out of stock, sign up for restock notifications on the product page, and we’ll alert you when it’s available again.

Can I request a product you don’t currently sell?

We love customer feedback! If you have a product suggestion, let us know via email, and we’ll consider adding it to our store.

2. Contact Us

If you couldn’t find the answer you were looking for, feel free to reach out to us.

📩 Email: [support@pawshroom.com]
📞 Phone: [+447462281531]
💬 Live Chat: Available [Your Live Chat Hours]

Our support team is available [24/7] to assist you.

3. Order Tracking

Want to track your order? Enter your order number and email on our [Order Tracking Page].

4. Shipping & Delivery Information

We ship worldwide with fast and reliable carriers. Estimated delivery times vary by location:

  • USA & Canada: 1-10 business days
  • Europe: 1-10 business days
  • Middle East:10-20business days
  • Rest of the World: 10-20 business days

Read more in our [Shipping Policy].

5. Return & Refund Policy

We want you to love your purchase! If you’re not satisfied, you can return it within [X days]. Read our full [Return Policy] for details.

6. Payment Methods

We accept secure payment options, including:
✔ Visa, Mastercard, and American Express
✔ PayPal